“Everybody’s excited about the new service economy, even though there is no
actual service as near as I can tell.” – Ian Shoales writing in Intelligent Enterprise
We see the word “service” throughout business literature and jargon, yet never
a clue about what it means. For example, the expression “service is our business”.
What the heck does that mean?
At PPI, we want our employees and customers to know exactly where we set the bar,
so following are our service aspirations:
- Prompt estimates with thorough specifications. We’ll honor urgent requests. Otherwise,
4 hours for a simple estimate, 24 hours (occasionally longer) for complex estimates.
- Prompt, within two hours, response to emails or phone messages.
- Regular communication:
- When you can expect an estimate.
- When your project will be complete.
- Status updates for lengthy projects.
- Follow up after completion.
- We take the time to thoroughly understand your project and make recommendations
- Meet expected completion dates. Our on time delivery rate is 99.9%+.
- We keep our promises. If we make a promise you can take it to the bank.
- Resourcefulness. We take pride in finding solutions to unusual or demanding projects.
- Most important of all, to carry out your service expectations, we are committed to
finding and keeping the most knowledgeable and professional people in our industry. I
think you’ll agree that we have great folks at PPI.
Of course, we’re constantly looking for ways to improve. For example, we are currently
implementing software that will provide faster and improved estimate communications. And
we’re careful to listen to our clients for suggestions, or even criticism. I appreciate the
opportunity to learn your service expectations.