Service: The Truth Exposed

“Everybody’s excited about the new service economy, even though there is no
actual service as near as I can tell.” – Ian Shoales writing in Intelligent Enterprise

We see the word “service” throughout business literature and jargon, yet never
a clue about what it means. For example, the expression “service is our business”.
What the heck does that mean?

At PPI, we want our employees and customers to know exactly where we set the bar,
so following are our service aspirations:

  1. Prompt estimates with thorough specifications. We’ll honor urgent requests. Otherwise,
    4 hours for a simple estimate, 24 hours (occasionally longer) for complex estimates.
  2. Prompt, within two hours, response to emails or phone messages.
  3. Regular communication:
    • When you can expect an estimate.
    • When your project will be complete.
    • Status updates for lengthy projects.
    • Follow up after completion.
  4. We take the time to thoroughly understand your project and make recommendations
    when appropriate.
  5. Meet expected completion dates. Our on time delivery rate is 99.9%+.
  6. We keep our promises. If we make a promise you can take it to the bank.
  7. Resourcefulness. We take pride in finding solutions to unusual or demanding projects.
  8. Most important of all, to carry out your service expectations, we are committed to
    finding and keeping the most knowledgeable and professional people in our industry. I
    think you’ll agree that we have great folks at PPI.

Of course, we’re constantly looking for ways to improve. For example, we are currently
implementing software that will provide faster and improved estimate communications. And
we’re careful to listen to our clients for suggestions, or even criticism. I appreciate the
opportunity to learn your service expectations.



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A Warm Thank You

Posted in Printing Industry / Printing Products on June 30, 2013

Thank YouIt’s human nature; we all want to feel appreciated, we all want to feel that we are important to those we care about and respect. The warmest and most unique way I know to express your appreciation, sympathy, admiration, encouragement and thanks, is with a handwritten note.

Making time in your busy life to pen a few lines to a friend in a handwritten note, sealed inside a hand-addressed envelope, has the power to impress, or to caress, in a way no other form of communication can.

And don’t think these touches are lost on the young people in your life. Despite email, texting and social networking, mail that is written and addressed specifically to them is appreciated.

We have printed thousands of custom cards and envelopes for businesses, churches, non-profits and individuals, but (I can’t believe I’m writing this) handwritten notes don’t have to be on nice stationery. In fact, it can be fun to pen a note (perhaps including some witty comment) on a napkin, a popsicle stick, book of matches, or anything out of your junk or memory drawer that you can write on.

If you do choose to have note cards and envelopes printed, make sure your name and address (and logo if applicable) go on the flap, not the face of the envelope. If intended for business, please make logos and other branding subtle. Stick with standard sizes such as A7 and rich papers for a very personal feel.

More tips:

Don’t worry about your handwriting, just slow down when writing.

Keep it short and conversational.

Make it a habit. You will be well rewarded.

Warm regards,



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I Am the Human Resources Department

Posted in Human Resources / Printing Industry on June 15, 2013

HRToonOur companies are large enough (22 employees and growing) that we are constantly hiring, evaluating, motivating, and yes, occasionally even firing. It is time consuming and hard work but absolutely critical to our future success, so I do it myself.
Despite a rigorous hiring process, I sometimes (more often than I like) hire the wrong person, and that is discouraging.
But the favorite part of my job is when it works. When we hire a “star” who thrives on the challenge, appreciates our coworkers, and comes to work with a smile on their face and a song in their heart. It is such a joy to watch them blossom, gaining confidence and the respect of coworkers.
I can’t take the credit because many of our “stars” were here long before I arrived, but it is so rewarding, a lot of fun, and such an honor to be part of our great employee group.
I hope you are already a member of our PPI family but, if not, I hope you have the opportunity to get to know us. You’ll be warmly welcomed.


Obligatory comments to boost SEO:

We are dedicated to being experts in the graphics industry. Many of our customers expect us to be knowledgeable about everything from pencils to books, brochures to banners, and design to distribution.

Some of our products: note pads, catalogs, mugs, post cards, calendars, brochures, lanyards, table tents, business cards, displays, pens, pocket folders, highliters, banner stands, invitations, note cards, hardbound or softbound books, invoices, binders, retail price tags, envelopes, manuals, lapel buttons, door hangers, menus, labels, car magnets, stickers, newsletters, cups, prescription pads, pallet sheets, sell sheets, banners, dividers, bookmarks, flyers, shelf tags, greeting cards, signs, vehicle wraps, dvd covers, letterhead, booklets, badge reels, forms, t-shirts, stationery, statements, tear off cards, product tags, posters, and much more!

Some of our services: layout and design, database maintenance, mailing, fulfillment, distribution, kit building, photography, email marketing, branded web to print storefronts, print management, and much more!

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